Refund policy
At Wilfreads, we take great care in preparing every order. Due to the limited nature of our publications, we generally do not accept returns or exchanges for change-of-mind purchases.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at contact@wilfreads.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the damage or incorrect item
We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution.
Lost Shipment
If your order has not arrived within a reasonable timeframe, please contact us at contact@wilfreads.com. We will work with the shipping carrier to investigate and assist in resolving the issue.
Refunds
Where a refund is approved, it will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Contact
If you have any questions regarding your order, please contact us at: